Complaint Procedure

As a responsible and customer focussed business, we are keen to resolve any issues as quickly as possible.  Should you have the need to complain please refer to our process.

Stage 1

If you have a complaint about our service, please contact us using one of the following methods;

  • Telephone: 07360 072913
  • Email: info@noorenergyservices.co.uk
  • In writing to: Noor Energy Services  2/2, 3 Chapel Street Rutherglen Glasgow G73 1JL
  • Other Via our website contact form

To help us investigate your complaint we may ask you for the following information:

  • Your name, business name, address and any relevant reference number(s)
  • A clear description of your complaint
  • Details of what you would like us to do to resolve your complaint
  • Copies of relevant supporting information

Our commitment to you:

  • We will thoroughly investigate your complaint and offer a fair response that takes into account all the information available to us.

Stage 2

If you are dissatisfied with the outcome of our investigation or it has been 8 weeks since your first complaint and things are not progressing as you’d hoped, then you can refer your dispute to Dispute Resolution Ombudsman (DRO).

DRO are an independent, not for profit, alternative dispute resolution service. You can find out more information about DRO by visiting their website – DRO – Disputes with Energy Brokers

You can contact DRO using the following methods;

Noor Energy Services is registered with DRO and we agree to abide by any decision they make.