Complaint Procedure
At Noor Energy Services, we are committed to providing a professional, transparent and reliable service to every business customer. If something has gone wrong, we want to hear from you so we can investigate your complaint and work towards a fair resolution.
How to Make a Complaint
If you are unhappy with any part of our service, please contact us using the details below. To help us deal with your complaint quickly, please include your business name, contact details, account information and a clear description of the issue.
Email: info@noorenergyservices.co.uk
Website: www.noorenergyservices.co.uk
Location: Glasgow, United Kingdom
Complaint Timeframes
We will acknowledge your complaint within 2 business days.
We aim to investigate and provide a response within 8 weeks.
If your complaint remains unresolved after 8 weeks, you may contact the Energy Ombudsman.
Our Complaint Handling Process
Complaint Received
Once we receive your complaint, our team will acknowledge it within 2 business days and begin reviewing the details provided.
Investigation
We will investigate your complaint carefully, including reviewing relevant contracts, communication records and supplier information where needed.
Response and Resolution
We aim to provide a clear response within 8 weeks, explaining our findings and any action we will take to resolve the matter.
Further Support
If your complaint remains unresolved after 8 weeks, you may contact the Energy Ombudsman for independent support.
Escalating to the Energy Ombudsman
If your complaint remains unresolved after 8 weeks, or you are unhappy with our final response, you may be able to escalate your complaint to the Energy Ombudsman for independent review.
The Energy Ombudsman provides an independent dispute resolution service for eligible energy complaints.
What We Need From You
- Your full name and business name
- Your phone number and email address
- Details of the complaint
- Any relevant bills, contracts or documents
- Your preferred resolution
Our Commitment
We will treat your complaint seriously, handle your information responsibly and keep you updated throughout the process. Our goal is to resolve complaints fairly, efficiently and professionally.
Need to Raise a Complaint?
Contact Noor Energy Services today and our team will review your concern as soon as possible.
Contact Us